Keeping your Heat Pump running
A heat pump works hard all year round, so regular care and fast support when something goes wrong really matters. With a Service Box heat pump plan, you get straightforward protection designed to keep your system running efficiently, without hassle or hidden surprises.
Choose your cover
Pick the heat pump plan that suits your system and how you use it. We keep things simple, with clear options and no unnecessary extras.
Get an instant quote
Answer a few quick questions and receive your price straight away. No waiting around and no obligation.
Get protected
Once you're signed up, your heat pump is covered. If there's a problem, contact us and we'll arrange support with qualified engineers and keep you informed at every step.
What's included with our Heat Pump Protection Plan
From annual servicing to breakdown repairs, our breakdown cover give you complete protection and peace of mind for your air source heat pump system.
Peace of Mind with Full Control
The service agreement provides unlimited repairs with a maximum claim limit of £1,500 over the duration of the service agreement.
Annual Service
Annual Service of your heat pump, thermal store and associated equipment to ensure it is working properly.
No Contribution for Annual Service
The cost of labour and replacement parts for your heat pump, thermal store controls and sensors up to the repair limit set in the plan.
Unlimited Repairs
Unlimited callouts to breakdowns or for fault diagnosis (subject to the plan contribution being paid per callout) on any breakdown/fault that is not covered as part of the manufacturer warranty.
Damage Caused by Accident
Damage caused by accident except where any part of the heat pump, thermal store and/or associated equipment is not within the property behind locked gates/door.
Compare heat pump plans
Call-out-fee
This plan allows you to choose a contribution fee for repairs. You can opt for a £0, £60, or £95 call-out fee. Selecting a higher contribution fee lowers your monthly or annual plan cost. There is no call-out fee charge for your service.
Heat pump breakdown cover made simple
From just £21.99/month
Our Domestic Air Source Heat Pump (ASHP) Protection Plan provides complete support to keep your heating system running efficiently and reliably. Whether you need regular servicing or protection against unexpected breakdowns, this plan helps keep your home warm and comfortable throughout the year.
- Unlimited callouts for breakdowns or fault diagnosis
- An annual service included in the price
- Up to £1500 pounds a year in repair costs
What our customers say
Who are Service Box?
Service Box have protected over 300,000 items in the UK and are one of the fastest growing discretionary protection plan providers.
- Highest level of cover with no hidden costs
- An annual service included in the price
- One phone call when something breaks and we do the rest
- Instant access to technical support
- Excellent rating on Tripadvisor
Frequently asked questions
Our plan covers annual servicing, unlimited callouts for breakdowns, and repairs for your air source heat pump system. This includes labour and replacement parts for your heat pump, thermal store, controls, and sensors, up to the annual repair limit of £1,500.
Yes! Your plan includes a comprehensive annual service to ensure your heat pump system is running efficiently. This includes cleaning the heat exchanger, checking antifreeze levels, inspecting seals and gaskets, and more.
After signing up, you can access unlimited telephone technical support immediately. However, claims for repairs can only be made 30 days after your plan starts to allow time for setup.
If your heat pump breaks down, simply call our support line. We’ll guide you through troubleshooting and, if necessary, arrange for an engineer to visit your home. You’ll only need to pay a fixed contribution fee if applicable.
No, there are no limits on the number of repairs or callouts you can request during the plan period. However, the total cost of repairs (including parts and labour) is capped at £1,500 annually.
The contribution fee is a small fixed amount you pay each time you book a repair callout. This fee covers the cost of having an engineer visit your home and any labour involved in repairing the system. You do not pay a contribution fee for the annual service.
Yes, we cover a wide range of heat pump brands, including Mitsubishi Electric, Daikin, Vaillant, NIBE, Viessmann, Samsung, LG, Panasonic, and many more. If you’re unsure whether your heat pump is eligible, simply get in touch with our team and we’ll be happy to check for you.
Yes, we can only offer a discretionary warranty plan for heat pumps under the age of 15 years old. Whether your system is brand new or up to 15 years old, we can offer protection and servicing to help you keep it running smoothly.
Our plan covers a wide range of repairs, servicing, and callouts. However, it does not cover issues caused by pre-existing faults, deliberate damage, or where the heat pump has not been maintained according to the manufacturer's guidelines. Full details of exclusions are available in our plan terms.
You can book your annual service by calling us between May and September. The first service can be booked after the plan has been active for 90 days, as long as your payments are up to date.
If your heat pump is still covered by the manufacturer’s warranty, any breakdowns or faults covered by the warranty will not be included in the plan. However, our plan will cover servicing and issues not covered by the warranty.
If your air source heat pump is deemed beyond economical repair (BER), we may offer a contribution towards a new heat pump, up to the annual repair limit. This is dependent on your heat pump’s service history and other factors.
Yes, you can transfer the plan to a new property, provided the heat pump system in your new home is eligible for coverage. Simply contact us to update your details and check the eligibility of your new system.
If you miss your annual service, you will not be refunded for that service, and it will not roll over to the following year. We recommend booking your service early to ensure your system is maintained properly.
No, you cannot cancel after the cancellation period. There is a 14-day cooling-off period after signing up where you can cancel for a full refund if no service has been carried out. After the 14 days, the plan will run for the full year, and cancellations may result in no refunds.
No, there are no hidden costs. The only additional fee is the contribution you pay for each repair callout, which will be detailed in your plan certificate. Your annual service is fully covered by the plan, with no extra charges.
You can contact our support team by calling our helpline at 0800 802 1892. Our friendly team is available Monday to Friday from 9:00 AM to 6:00 PM to assist you with any issues.
